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How to reallocate ACT! Index files from the C: Drive

When you host ACT! and your Server is set up with a small C: main partition or a small C: drive only for the Operating System. Your ACT! database itself is not deployed on c: drive, it is located on another partition or on another drive.

Another common scenario to reallocate ACT! index files is to change or upgrade to a faster drive.

Deploying ACT! database on an SSD drive will improve ACT! performance. It is recommended to transfer the ACT! index files to the SSD as well to profit from the increased IOPS your SSD can deliver compared to a normal Harddisk.

Please be advised that this will not work identically for all ACT! versions, so you’d need to choose the right article for YOUR ACT! Version.

There is a similar Knowledgebase Entry at the KB from Sage already and you can have a look at it here:

 

Sage ACT! 2012 (V14)

Close ACT! Make sure there is no Process of ACT! running (Look up in the Task Manager)
stop ACT! Service Host Go to the Windows services (go to start and search for services.msc) Then stop this service.
stop ACT! Smart Task Service Host Go to the Windows services (go to start and search for services.msc) Then stop this service.
delete existing Indices folder

As you can see there are different places for each Windows. Please make sure you search in the right destination folder for your Windows.

Windows XP, Windows Server 2003  C:\Documents and Settings\All Users\Application Data\ACT\ACT Data\Indices
Windows Vista, Windows 7, 8 and 10, Windows Server 2008 C:\ProgramData\Act\ACT Data\Indices
Locate the Act.Server.Host.exe.config

The file ACT.Server.host.exe.config is located in the following path for both 32-bit and 64-bit OS. Open it with Notepad

32-bit OS:
C:\Program Files\ACT\Act for Web
64-bit OS:
C:\Program Files\ACT\Act for Web

 

Locate the section configSections <configSections>   This is exactly displayed.
Remove the beginning and ending comment characters  <:– is the beginning and –> is the ending character remove both of them
Update baseIndexFolder to desired location  baseIndexFolder=“.“  Replace the . with the wanted destination folder (Example: D:\ACTIndex Files)
Save changes, close file Save the changed and close the file (STRG+S does save the file automatically
start ACT! Service Host Go to the Windows services (go to start and search for services.msc) Then start this service.
start ACT! Smart Task Service Host Go to the Windows services (go to start and search for services.msc) Then start this service.
Opening the database will trigger the creation of the new Indices folder in the designated location Open the Database to successfully proceed.

 

 

Sage ACT! 2013 (V15.0)

Close ACT! Make sure there is no Process of ACT! running (Look up in the Task Manager)
stop ACT! Service Host Go to the Windows services (go to start and search for services.msc) Then stop this service.
stop ACT! Smart Task Service Host Go to the Windows services (go to start and search for services.msc) Then stop this service.
delete existing Indices folder

As you can see there are different places for each Windows OS version. Please make sure you search in the right destination folder for your Windows.

Windows XP, Windows Server 2003  C:\Documents and Settings\All Users\Application Data\ACT\ACT Data\Indices
Windows Vista, Windows 7, 8 and 10 Windows Server 2008 C:\ProgramData\Act\ACT Data\Indices
Locate the Act.Server.Host.exe.config

The file ACT.Server.host.exe.config is located in the following path for both 32-bit and 64-bit OS. Open it with Notepad

32-bit OS:
C:\Program Files\ACT\Act for Web
64-bit OS:
C:\Program Files\ACT\Act for Web
Locate line: searchSettings databaseIndexBatchSize=”20?/>” “<searchSettings databaseIndexBatchSize=”20?/>”   This is exactly displayed.
Update the line to: “<searchSettings databaseIndexBatchSize=”20? baseIndexFolder=”.”/> Update the line to exactly this.
Update baseIndexFolder to desired location  baseIndexFolder=“.“  Replace the . with the wanted destination folder (Example: D:\ACTIndex Files)
Save changes, close file Save the changed and close the file (STRG+S does save the file automatically
start ACT! Service Host Go to the Windows services (go to start and search for services.msc) Then start this service.
start ACT! Smart Task Service Host Go to the Windows services (go to start and search for services.msc) Then start this service.
Opening the database will trigger the creation of the new Indices folder in the designated location Open the Database to successfully proceed.

 

 

Sage ACT! 2013 Service Pack 1 (V15.1) and ACT V16 and higher

Close ACT! Make sure there is no Process of ACT! running (Look up in the Task Manager)
stop ACT! Service Host Go to the Windows services (go to start and search for services.msc) Then stop this service.
stop ACT! Smart Task Service Host Go to the Windows services (go to start and search for services.msc) Then stop this service.
delete existing Indices folder

As you can see there are different places for each Windows. Please make sure you search in the right destination folder for your Windows.

Windows XP, Windows Server 2003  C:\Documents and Settings\All Users\Application Data\ACT\ACT Data\Indices
Windows Vista, Windows 7, 8 and 10 Windows Server 2008 C:\ProgramData\Act\ACT Data\Indices
Locate the Act.Server.Host.exe.config

The file ACT.Server.host.exe.config is located in the following path for both 32-bit and 64-bit OS. Open it with Notepad

32-bit OS: C:\Program Files\ACT\Act for Web
64-bit OS: C:\Program Files\ACT\Act for Web

 

Locate line: “<baseIndexFolder=”.”/>”
Update baseIndexFolder to desired location  Replace the . with your new location (Example: baseIndexFolder=”D:\ACTIndex Files”)
Save changes, close file Save the changed and close the file (STRG+S does save the file automatically
start ACT! Service Host Go to the Windows services (go to start and search for services.msc) Then start this service.
start ACT! Smart Task Service Host Go to the Windows services (go to start and search for services.msc) Then start this service.
Opening the database will trigger the creation of the new Indices folder in the designated location Open the Database to successfully proceed.

 

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