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Act won´t start without error message (AVG ist installed)

 

If you press your Act! icon nothing happens no error message nothing this could happens after an update of AVG.

 

We fixed this issue by setting the following exeptions:

 

Open AVG and go to Options (top Right)

In the options PopUp, Scroll down to and Click on Advanced Settings,

In the Advanced Settings Window, scroll down to and click on Exceptions,

Click on the Add Exception button:

 

(There will be 5 exceptions created) After clicking on the Add Exception Button, a new window opens and asks for exception type.

 

Exception 1:

Exception Type;  Application or File

Browse To: C:\Program Files (x86)\ACT\Act for Windows\Act.Scheduler.exe

Do not check anything under „Ignore This File:“

Check All under „Use This Exception For:“

 

Exception 2:

Exception Type;  Folder

Browse To:C:\Program Files (x86)\ACT\Act for Windows\

Check All under „Use This Exception For:“

 

Exception 3: (if you use act! 16 or 17 its „Act.exe“ not „ActSage.exe“)

Exception Type;  Application or File

Browse To: C:\Program Files (x86)\ACT\Act for Windows\ActSage.exe

Under „Ignore This File:“, Check „Even when this file is moved to a new location.“

Check All under „Use This Exception For:“

 

Exception 4:

Exception Type;  Application or File

Browse To: C:\Program Files (x86)\ACT\Act for Windows\ActEmail.exe

Under „Ignore This File:“, Check „Even when this file is moved to a new location.“

Check All under „Use This Exception For:“

 

Exception 5:

Exception Type;  Application or File

Browse To: C:\Program Files (x86)\ACT\Act for Windows\Act.Outlook.Service.exe

Under „Ignore This File:“, Check „Even when this file is moved to a new location.“

Check All under „Use This Exception For:“

 

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